Refund Policy

All purchases made through ProjectPixel.art are final. Because purchased pixels are immediately allocated to the purchaser and removed from the available marketplace, refunds are not provided except where required by applicable law.

Refunds will not be granted for:

• Change of mind
• Failure to use purchased pixels
• User error during purchase
• Account suspension
• Content removal resulting from a breach of our Terms and Conditions
• Dissatisfaction with the performance of a linked website or advertisement

If you are purchasing as a consumer, you normally have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because pixels are a digital service that is allocated to you immediately, this right ends once allocation has begun — but only where you have agreed to this.

At checkout you are asked to confirm that you request immediate allocation of your pixels and that you acknowledge you lose your statutory right to cancel once the service has begun. By providing that confirmation and completing your purchase, your cancellation right ends as soon as allocation starts.

Users are responsible for reviewing their purchase before completing payment. By submitting payment, the user confirms that:

• They are authorised to use the payment method.
• They intend to complete the purchase.
• They understand that purchases are final.

A chargeback occurs when a purchaser asks their bank or card provider to reverse a payment. If a chargeback or payment dispute is initiated:

• The associated pixels may be immediately removed from the canvas.
• Associated links, text, images, and profile information may be removed.
• The purchaser's account may be suspended pending investigation.
• Pixels removed following a chargeback may be made available for purchase by other users.

We reserve the right to investigate suspicious transactions and cooperate with payment processors, banks, law enforcement agencies, and regulatory authorities where necessary. Evidence retained may include:

• Transaction records
• Login records
• Account information
• Purchase history
• Communications relating to the transaction

Payments on ProjectPixel.art are processed through Stripe. We do not store payment card details. Payment processing, fraud monitoring, and transaction verification may be performed by Stripe in accordance with its own policies and procedures.

Where a chargeback is later reversed in favour of ProjectPixel.art, we are not obligated to restore removed pixels if those pixels have subsequently been purchased by another user. Any reinstatement will be considered on a case-by-case basis, subject to pixel availability and the circumstances of the dispute.

Users who repeatedly initiate chargebacks that are determined by the payment processor or card issuer to be invalid or fraudulent may have their accounts permanently terminated.

Nothing in this Policy limits any statutory rights that cannot be excluded under applicable law.

Questions regarding payments, disputes, or chargebacks may be sent to: info@projectpixel.art